Go to Start Menu > Search and type Device Manager.I reviewed your post and I understand that you are unable to adjust the display brightness on your computer.įollow the below steps and check if it helps. Thank you for posting your query in this forum, it's a great place to find answers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar to HP Support Community If Windows Update says your device is up to date, you have all the updates that are currently available Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. Select the box next to any updates you want to install, and then click Download and install. Updates with a blue information icon are optional.Ĭlick the update name for a description, version number, and file size. Updates with a yellow information icon are recommended. HPSA will automatically search for all the latest drivers for your NotebookĬlick My devices in the top menu, and then click Updates in the My PC or My notebook pane.Ĭlick Check for updates and messages to scan for new updates. I suggest you download and run the HP Support Assistant from this Link. Other than taking the battery out, which surely I shouldn't have to do(?) I'm at a loss as to what else to try.Īny suggestions would be gratefully received. I've also tried unplugging it from the mains and running it on battery and that doesn't make a difference either. I've tried restarting my laptop, doing a full shut down and leaving it hours, then starting it up again and its still an issue obviously. I couldn't remember noticing a recent update, say in the last few days which could have directly triggered the loss of the brightness function but it was suggested I look up the last updates just in case, so I did and it says 9 updates failed to install on January 9th and before then, the last successful update was a cumulative security update successfully installed on December 20th. Oh and also I checked for Windows updates installed. I'm not greatly confident with hardware changes but I wondered if there are any somewhat easy/easy-ish potential fixes I could at all try?. I'm at the stage where it seems other people are told to uninstall drivers relating to the graphics card/graphics and I'm cautious about trying that, as I wouldn't want the screen to go blank before any replacement were to be installed. I've tried adjusting the power plan, enabling adaptive brightness via the power settings as mentioned by someone else with the same issue on a Microsoft support forum but that didn't fix it. I've looked up the issue elsewhere online and read a number of potential fixes which haven't worked, including adjusting the brightness via 'brightness' within the 'settings' section of the charm bar (I think thats what its called?). I can move it via my mouse cursor, by clicking and dragging but if I do that, the actual brightness of my screen doesn't change at all. Since Monday, I've been unable to adjust the brightness on my laptop screen via the F2 and F3 buttons - the correct brightness slider appears visually on screen but pressing the buttons no longer makes the slider move up or down.
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